Troubleshooting MozBar

In this guide we will outline troubleshooting tips for the MozBar Chrome extension. If you need help getting started with the tool, please see our overview guide. If you’re looking to learn more about the Page Optimization feature in MozBar, please see our Page Optimization with MozBar guide.

Quick Links

• Troubleshooting Steps for Fixing MozBar Issues (Video Available)
• General Troubleshooting Steps for MozBar

MozBar works with the latest version of the Chrome browser. Most issues typically involve conflicting extensions, plugins, or settings on your browser.

If you can't log in to MozBar, and it keeps asking you to log in, this is often caused by blocking third-party cookies in your browser.

You can tell if cookies are enabled by checking for the little symbol in the address bar. Here are the steps:

1. Head to moz.com in Chrome
2. Check for the cookie symbol with a little red cross on the right-hand side
3. Click on the cookie icon
4. Select Manage cookie blocking
5. Then make sure [*.]moz.com is allowed
   
6. Restart your browser
7. Log back into your Moz account
8. Activate MozBar from your browser toolbar on the top right

If you're still having problems, you may want to clear your browser's cache and cookies, as well. After it's all cleared out, try restarting the browser again and then logging in.

It can take a few clicks to log in. Click on the blue "Log in" link, and it opens up a new tab each time. Repeat until you're logged in.

• Make sure you are not in incognito mode
• Disable/un-install all other extensions, leaving just Mozbar to isolate
• Re-install Chrome
• Check to see if the address bar is hiding the extension icon
• Disable any software firewall or security apps

Still Stuck? We Require This Information From You

If you're still stuck, we'd love to grab some more information from you. Here's what we'll need:

1. What version of Chrome are you running?
2. What is your OS version?
3. What version of the Mozbar are you using? You can check from this page: chrome://extensions/
4. Screenshot of your Chrome Developer Tools, showing the MozBar misbehaving.

To collect a screenshot from your Chrome Developer Tools, please follow these steps:

1. Open Developer Tools
2. Click the Console tab
3. Refresh the page
4. Take a screenshot of the results, the entire window, including the URL, is recommended.

Please bundle up all the details below and send it over to us at help@moz.com.