Troubleshooting Connecting Facebook

In this guide we’ll cover some troubleshooting tips for common issues with connecting Facebook to Moz Local locations.

Quick Links

• The location I want to connect isn’t an option in the listing connector
• I’ve already connected my Facebook account to one of my locations but now the tool won’t let me connect to my other location
• I'm unable to disconnect Facebook
• I’m unable to reconnect Facebook
• I’m still having trouble

If you’re not seeing the location you’re trying to connect as an option in the location connector module, you can try the below steps to try and solve the problem:

1. Try connecting via an incognito window.
2. Ensure that you have admin rights for the location you’re trying to connect. (Editor rights will not allow us to connect.)
3. Ensure that the name and address for the location you’re trying to connect match.
4. Ensure that the location you’re connecting is set up as a location page and not a brand page or personal Facebook page.

If you’ve connected your Facebook account to another Moz Local location and you are now not able to connect the same account to another location, it likely means that full permissions were not given to the Local Listing Connector during the initial connection. In order to connect properly, the Local Listing Connector must have full permissions granted during the first connection.

If you need to reconnect your Facebook and allow the Listing Connector full permissions, you can do so by following the steps below:

1. Disconnect from Facebook within the directories tab of Moz Local.
2. Revoke access within Facebook for the Local Listing Connector. To do so, log into Facebook and head to your business integrations section.
3. Restart the connection flow in Moz Local, allowing full permissions to the Local Listing Connector (i.e. do not uncheck any boxes for permissions- even for locations you’re not connecting at this time)

To disconnect Facebook click on the Disconnect button on the Directories tab.

Disconnection issues may be caused by Facebook being originally connected at a business level. Due to the way this connection works you won’t be able to disconnect locations individually.

If clicking on this button does not disconnect Facebook from Moz Local we will need to disconnect at our end. Please reach out to help@moz.com with the name and address of each location you are wanting to disconnect from Facebook.

If you’re still not able to reconnect, it likely means that the token for Moz’s access to Facebook has been revoked or it has expired. In order to reestablish the connection, please follow the steps below.

1. Revoke access within Facebook for the Local Listing Connector. To do so, log into Facebook and head to your business integrations section.
2. Restart the connection flow in Moz Local, allowing full permissions to the Local Listing Connector (i.e. do not uncheck any boxes for permissions- even for locations you’re not connecting at this time)

If you’re still having trouble connecting Facebook to your Moz Local location, please email help@moz.com with the following information:

• Email associated with your Moz Local location
• Name and address of the location you’re connecting
• Email associated with your Facebook account and a link to the Facebook page for the location
• Details about the issue you’re encountering (i.e the location isn’t showing, you receive an error, etc)
• Screenshots of the error you’re receiving and/or the listing connector so we’re able to troubleshoot the issue