Category: Product Support
Find expert assistance to help you troubleshoot technical issues with the Moz tools.
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Check out our Moz Status Page for current outages
You can see updates regarding known outages on our Moz Status page here: https://moz.com/help/status/maintenance-and-outages
| HayleyBowyer0 -
Cancellation questions? Ask them here!
We handle cancellation concerns individually through our help team! Please reach out to them directly via email at help@moz.com! We also have a help article that walks through exactly how you can cancel or make changes to your accounts: https://moz.com/help/your-account/manage-subscriptions/cancel-moz-pro Thanks!
| HayleyBowyer0 -
Unsolved Please refund my money
Why Moz doesn’t refund my money? I am not intend to use it as I forgot to canceled trial version only delayed 10 hours.
| TanyaAAAS0 -
Unsolved Moz crawler not crawling on my site
Hi all, im facing an issue where moz crawler is unable to crawl my site. The following error keeps showing Our crawler was banned by a page on your site, either through your robots.txt, the X-Robots-Tag HTTP header, or the meta robots tag. This is my robots.txt file : https://www.wearefutureheads.com/robots.txt I'm not sure what else am I missing.. can anyone help
| teikh0 -
Tracking more competitors with Moz Pro
Hello Moz, I am currently in my free trial period of Moz Pro and am enjoying it very much. However, I would like to be able to track more than just three competitors per campaign. Is this something that is available with an upgrade?
| InterCall2 -
Unsolved Problems connecting to different Google Analytics property
I am having problems connecting to different Google Analytics property than the one I originally connected my campaign to. I have tried disconnecting and reconnecting to the correct property however 'traffic data' shown is not updating and is still showing data from the original property that i connected to? Can anyone help explain how i can get the data showing in 'traffic' section to update to the current Analytics property that is connected to the campaign? Many thanks.
| matchu0070 -
Solved Expired Trial, refund requested
Hi Moz team, I forgot to cancel my 30 days trial and I have never used it and I do not intend to use it.
| GBY91
I just got an email from your side about charging 179 USD just realized after 20 hours.
I would appreciate if you can refund the money and help me out. Please kindly consider 😞 Thanks a lot for your understanding.0 -
Unsolved Backlink issue
Other tools like ahref and smallseotools show different backlinks compared to MOZ for our website (www.unitedopt.com) ahref shows up 18,550 backlinks. Here I attached a screenshot of ahref.
| UnitedOPT108
e754dbe6-3fb1-4362-8ae3-38cb0164b54f-image.png As well MOZ shows up with 2.4k backlinks.
See this screenshot:
4177b33f-2980-400e-ae96-af0d9ca838ae-image.png Why does this happen? Please respond to my question as soon as possible.0 -
Unsolved Subscription plan Question
HI Moz Team Now I'm interesting to subscription pro ( medium ) plan for 4 months . Could you give me any discount? Sincerely yours
| jakapongjoke991A0 -
Unsolved Can Moz integrate GA4 data?
With the new GA4 coming out in 2023, can our Moz accounts connect to the new GA4 property?
| ArttiaCreative0 -
Unsolved Monitor on page changes
Is it possible to monitor on page changes with Moz? Let's say the description of product x is changed, I would know somehow. It could be title, image, meta desc, etc.
| Displetech0 -
How to resolve when it is saying duplicate content but the content is not duplicate?
Especially since it is our landing page for our blog with multiple excerpt text i.e. growpath.com/resources/
| tdseward0 -
Unsolved MOZ API to Google Data Studio
Dopes MOZ have anything like this? https://www.semrush.com/features/google-data-studio-connector/
| WebMarkets0 -
Unsolved CSV export does not work
Export to csv spam links or other links does not work. Can you help me? And I already posted this question but it seems it was deleted. Without this option I do not see why I should continue moz subscription.
| netcomsia
alt text0 -
Unsolved MOZ Crawler Stalled
MOZ crawl has been waiting since April 2nd. Whats the deal? I am not able to "recrawl", so i have been stuck in limbo.
| WebMarkets0 -
Unsolved Page Optimization Loop
When I am trying to optimise a page within MOZ this message box appears: dcf38be5-eff4-4317-87ab-ab560e8fea7c-image.png I click 'Track Keyword' and it just loops round with the same message over and over again. I have already added this particular keyword to be tracked but I still get the error message. Can anyone help?
| Zigaflow0 -
Unsolved Moz lesson question re: Keyword Matrix brainstorm
Hello We are going through the exercise of keyword matrix and want to know if we can get someone to listen in for 5-10 min to make sure we are on the right track. Thank you - Brad
| B2daGz0 -
Unsolved Performance Metrics crawl error
I am getting an error:
| bhsiao 0
Crawl Error for mobile & desktop page crawl - The page returned a 4xx; Lighthouse could not analyze this page.
I have Lighthouse whitelisted, is there any other site I need to whitelist? Anything else I need to do in Cloudflare or Datadome to allow this tool to work?1 -
Unsolved I forgot to cancel the trial period on time and my card is charged
I forgot to cancel the trial period on time and my card is charged.
| Pasindukw
I sent 2 emails to help@moz.com with my account credentials. But I didn't get any reply yet. How can I get my money back?0 -
Unsolved Why is our Search Visibility not updating?
Our search visibility on our Dashboard and in Rankings have not updated in the last two weeks. The rest of the data seems to update, but I cannot see whether we have improved in search visibility as it does not have data.
| CodeCo0 -
Unsolved Missing Title Issue
Hi, Moz reports 520 Missing Titles in Metadata issues. On of it is :
| giftstoindia
https://www.giftstoindia24x7.com/l/cochin.aspx But the page has a valid title. Why is Moz reporting this page for missing title ? Thanks, Amit0 -
Solved Duplicate content error affecting 142 pages
Hello,
| EISMarketing
Recently I noticed a new duplicate error notification.
This page: https://www.earley.com/insights/internet-things-and-product-data
is flagged as 'duplicate content' with 142 affected pages.
Here's an example of one of the affected pages:
https://www.earley.com/insights/how-ontologies-drive-digital-transformation
This is not an ecommerce site. The affected pages are blog posts. We are pretty prolific writers and over the years we have produced nearly 300 articles. We are a consulting firm and the articles are about our area of expertise and cover a wide range of topics within that space.
I just don't understand why this would be flagged as duplicate or what I'm supposed to do with this information!
Help!
Thanks!
Sharon0 -
Unsolved On Page Grader
To the Moz team - When will your on page grader be fixed
| RiseSEOServices0 -
Solved Link tracking list is not working
Hi there
| startrek123
Ive been using link tracking list to add links for my website for 2 years now and it always worked the same Way - - > up to 1 week and the links were added to website's portfolio. The problem occurs since 2 months and links placed in link tracking list simply arent being added to website's portfolio. Are there any updates going on in background? Anyone knows something about this issue?0 -
Solved MOZ Points
What happened to the MOZ points system and rewards for participating?
| WebMarkets0 -
Unsolved Log in with Safari
Hello in the last month or so I seem to no longer be able to log into Moz using Safari 15 on my Mac. I have content blockers disabled (though that shouldn't be a requirement anyway). Please fix!
| duncanwilcox0 -
Unsolved Moz doesn't find backlinks for months / link tracking list offline
Hi there
| startrek123
I want to share a big problem with you. Moz tracking list seems to be offline or having trouble finding links. I have an example:
The page where the backlink has been placed was created months ago. As you can see on the picture:
Link to the page is http://social.msdn.microsoft.com/profile/tableauxdumonde
Backlink on that page is https://ggongtime.com/ Picture shows clearly that the page of backlink (Microsoft) has been indexed and already has got it's own backlinks in Moz (8) but it is still not linking to the backlink website (ggongtime.com).
I've also attached a picture of page source where you can clearly see that it is a html link and is dofollow.
The problem remains since 3 months and I want to find out what is going on. This Microsoft page is one of example. There are hundreds of other pages being found, or not, and are still not showing up in Link Explorer on website's portfolio.
I want to know if there is a technical problem with link explorer, or anything else, because this is a serious problem for me. moz problem.png0 -
Solved Site Crawl Won't Complete
How can I start/restart a new site crawl? I requested one 2 days ago on one of my sites, and it won't complete. It's only 150 pages -
| PaulBarrs0 -
Solved Why is MOZ crawl taking so long?
I began my site crawl on November 3rd and now it is November 7th and it is still "in progress". Why is this happening?
| CarisaS_Wenda0 -
Unsolved Almost every new page become Discovered - currently not indexed
Almost every new page that I create becomes Discovered - currently not indexed. It started a couple of months ago, before that all pages were indexed within a couple of weeks. Now there are pages that have not been indexed since the beginning of September. From a technical point of view, the pages are fine and acceptable for a Google bot. The pages are in the sitemap and have content. Basically, these are texts of 1000+ or 2000+ words. I've tried adding new content to pages and even transferring content to a new page with a different url. But in this way, I managed to index only a couple of pages. Has anyone encountered a similar problem?
| roadlexx
Could it be that until September of this year, I hadn't added new content to the site for several months?
Please help, I am already losing my heart.0 -
Solved i got charged by the end of the trial against my will...
i am not using the tools , and I'm not interested in them in the future... how can i get a refund ...
| alexx12120 -
Solved Having issues generating Pdf reports
I am having issues just exporting any kind of PDF reports. Is there something going on or some glitch? I have tried 3 different browsers and still have the same problem. All I get is the ajax wheel spinning and then it times out.
| TriforceMedia
b704ec57-5b3a-491d-9433-47576466ef20-image.png0 -
Solved Cancel Account
I was charged after cancelling my account that is not being used. What should I do? Cancel with my bank?
| ValFulton1 -
Moz Campaign did not fully update this week
This is not a new campaign. It updates every Thursday but this week did not update some sections like:
| alliancehvac
Search Visibility
Desktop vs. Mobile Search Visibility
Top National Keywords
Top Local Keywords
Rankings0 -
Moz Reporting -Selecting Dates
How to I select what dates to report from? I would like a quarterly report - is it possible to compare to the previous year/quarter?
| kaymcgarr0 -
Solved MY CARD IS CHARGED PLEASE CANCEL MY SUBSCRIPTION AND GIVE ME THE REFUND
Hi Moz Please cancel my account. I was charged for $149. It was charged automatically. I am please respond to my email and take an action towards this.
| Wenalyn0 -
Solved Mozbar Chrome Extension 404 Error
Hello, I am trying to check my website https://whatnumberisiv.com Domain Authority but my Mozbar is not working, When I try to install Mozbar Chrome Extension; it is showing 404 Error. What is the solution of this error? whatnumberisiv.com
| Sohail03730 -
DA error in my website
Hi
| Bdgbye
there are some errors in this website. When i check this with my friends laptop it shows different DA PA
but if i check this on my PC it shows different. Now which one is perfect?
Here's the Name and link of website Juicks
Please check this and guide me where i am doing wrong. Thank you.0 -
Position zero rank tracking
Does Moz track position 0, if yes then at what position? I have some of keywords for our website are appearing in featured snippet and Moz showing them ranking at #51+. In starting it seems I assume it's a ranking fluctuation but this is there from quite a long time and still showing same results.
| ruchirasharma0 -
Solved Site DA and PA
Hi, I'm facing an issue regarding Moz Site Explorer. When I enter my blog for check it's DA and PA. All Moz do is keep loading. I have to reload the page for two or more times for checking DA and PA. Kindly let me know is there any issue with my account. Regards.
| BuiLungTen0 -
Mozbar covers the website headers.
I have a website https://www.bodolandresult.net whenever I open the both at same time mozbar occupy space over its header menu
| Niujbuj760 -
PA not showing
I am facing a problem that my MOZ bar is not showing a PA of my website page ipad rental. Kindly, tell me is there a problem with my page or extension?
| rankvizguru0 -
Moz have multiple problems.
i cant log in my moz account, it keep me showing error. Moreover, i have seen lately that Moz works slow because it shows my ranking keywords late. Other than this my Domain authority is not increasing even though my site have alot of backlinks
| Iuj873g0
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