Welcome to the Q&A Forum

@monika_rawat
Spam Score is calculated based on 27 flags that we identified that correlate with spamminess, that means that Spam Score is based on your own site and its features, setup, and content. To reduce your Spam Score you need to work on improving your site. Please follow our guide on investigating your own site's Spam Score
Best of luck!

@kassandrasharr
Hi Kassandra!
You can compare our available Moz Pro plans pricing and features here (a Campaign = a site you can track)
If you're unsure what plan you're currently on you can check through your Moz account
If you're hitting any limits you can also purchase subscription addons. We've got a guide to purchasing more allowances for your Moz Pro plan here

If you'd like any further guidance please reach out to our help team https://moz.com/help/contact

@younus_5111

Hi there,
While it can be hard to know for sure if this was due to a temporary outage at the time you were generating that list I can offer some support to help you resolve this and additional resources.
Typically if you see the error 'getting keyword list failed' when uploading a list of keywords using the CSV import functionality this is often caused by characters such as á or à, or other accented characters. Please check through your keyword list and remove these characters.
If you're still having trouble please read through our guide here https://moz.com/help/keyword-explorer/keyword-lists/overview
and you can always create a ticket with our help team for additional support, please let them know the process you're following and any screenshots you have that might help them with diagnostics https://moz.com/help/contact

Best of luck!
Jo

@nutanarora

Hi there,
Please start by investigating what is triggering these Spam Score flags on your, or your client's site. To start making improvements please review the factors that make up spam score, and then I would recommend that you prioritise what improvements you can make on your own site and its features, setup, and content with minimal disruption.

Best of luck!
Jo

@harshvaghani123
Hi there!
First off, we do not recommend disavowing backlinks unless you have a Google penalty. Disavowing is unlikely to improve your Spam Score and, as you've experienced, can affect your site's authority and have wider implications.

Before disavowing please review Google documentation, if you see adverse affects you may want to consider removing the disavow.
If you're working on improving Spam Score on your client's site then it is worth explaining that Spam Score reflects features on your site that may correlate with spammy sites. So you will need to investigate what is triggering these Spam Score flags on your client's site and figure out whether there is any room for improvement. The end goal isn't to reduce spam score to 0, but to identify areas for improvement It may be worth exploring your client's competitor's Spam Score to set expectations.
I hope this helps give you some ideas on how to progress! Do let me know how you get on

@ericajorgensen

Hi Erica,
Sorry for the trouble here, and thanks for letting us know! That is odd that you whole team is having trouble, I hope I can help.

First, to answer your questions:

1. yes, it is required that you're logged into your Moz account to use Mozbar.

2. and yes, it should be sufficient to allow all cookies from moz.com https://www.screencast.com/t/D9CbAaKP5p

Please also clear your browser's cache and cookies, restart your browser again and then log into moz.com.

If you or your team are still having trouble I have an extended video covering troubleshooting steps here https://moz.com/help/research-tools/mozbar/troubleshooting-mozbar

If all else fails I'd love to see a screenshot of what you're seeing so I can get an idea of where you're getting stuck.
Best of luck!
Jo

Hi there @annegretwidmer

Thanks for asking this!
Changing and redirecting URLs will most likely affect your rankings and traffic. For this reason I wouldn't consider this a small optimization change. If the pages in question are revenue driving it may not be worth the change if it's just to reduce the URL length. I would only consider making changes if you identify major URL structure issues, and even then it could be worth addressing as part of a larger project, depending on the size and purpose of your site. Here are some resources:
https://moz.com/community/q/what-should-be-the-length-of-page-url-from-seo-perspective
https://moz.com/learn/seo/url
https://moz.com/blog/15-seo-best-practices-for-structuring-urls

If you're wanting to track the impact of changing and redirection URLs and the impact on your site's rankings you can follow this process in Moz Pro:

• Enter your original url into Keyword Explorer Keywords by Site
• Click 'see all Ranking Keywords'
• Select the ranking keywords checkbox and click add to > campaign
• You can then track and changes in you rankings over time and identify the impact of any changes
  Here is a video on tracking Rankings Performance by URL in Moz Pro

In the meantime you can "Ignore" those issue either by page or by Issue Type through the Moz Pro Site Crawl interface so they don't crop up every week. You can read more here on ignoring issues in Moz Pro.

I hope this helps!

Hi there! @alisajoycee
Looking in Link Explorer I can see that your Spam Score is 5%, anything under 30% is considered low, and the end goal isn't to get to 0, but rather to identify areas of your site that can be improved
Please take a look at our guide on investigating spam score.
It’s important to remember that Spam Score is NOT a measurement of the spamminess of links pointing to your site. It is NOT dependent on your backlink profile but instead represents the percentage of sites with similar features to the site you’re researching which we've found to be penalized or banned by Google.

I hope this helps!

@sivakonireddy_y
Hi there!
I appreciate that this can be a challenging conversation to have with your client.
Anything below 30% is considered a low Spam Score. If you're working on improving Spam Score on your client's site then it is worth explaining that Spam Score reflects features on your site that may correlate with spammy sites. So you will need to investigate what is triggering these Spam Score flags on your client's site and figure out whether there is any room for improvement. The end goal isn't to reduce spam score to 0, but to identify areas for improvement It may be worth exploring your client's competitor's Spam Score to set expectations.
I hope this helps give you some ideas on how to progress! Do let me know how you get on

@appslure

Hi there!
Please note that Spam Score updates quarterly, so any changes you've made to the features on your site that correspond to Spam Score flags won't update immediately.

Please take a look at your guide on how to investigate Spam Score

I hope this helps!
Jo

@sivakonireddy_y
Hi there!
I appreciate that this can be a challenging conversation to have with your client.
Anything below 30% is considered a low Spam Score. If you're working on improving Spam Score on your client's site then it is worth explaining that Spam Score reflects features on your site that may correlate with spammy sites. So you will need to investigate what is triggering these Spam Score flags on your client's site and figure out whether there is any room for improvement. The end goal isn't to reduce spam score to 0, but to identify areas for improvement It may be worth exploring your client's competitor's Spam Score to set expectations.
I hope this helps give you some ideas on how to progress! Do let me know how you get on

Hi there!

We're currently having issues with our Keyword Explorer not returning data, so sorry for the trouble!

We'll keep our health page updated with the latest news: https://moz.com/help/status/maintenance-and-outages

Cheers!
Jo

Hi there!

Jo here, from the Moz Support team.

Updated for 2021 Spam Score --

It's worth noting that a score of 1%-30% is considered a Low Spam Score, a score of 31%-60% is considered a Medium Spam Score, a score of 61%-100% is considered a High Spam Score.

Moz's Spam Score is the percentage of sites with similar features we've found to be penalized or banned by Google (it's not based on the spam score of the sites linking to you). To improve this score I would recommend reading our guide which explains the 27 factors used to make up this score. You can then look at your site and investigate areas you would like to improve on your site:
https://moz.com/help/link-explorer/link-building/spam-score

Disavowing or removing links is not a method for improving your Moz Spam Score. We don't have a way to identify links you've disavowed. Google doesn't make this information available through their Search Console API. Spam Score is percentage of sites with similar features we've found to be penalized or banned by Google.

Cheers,

Jo

Hi there!

Jo here from the Moz support team.

First off you can edit your information in your profile to remove any information you don't wish to have in your profile.

For more extensive removal and queries about billing information please reach out to help@moz.com.

Please note this is a public forum, I would advise against sharing any sensitive information through our Q&A.

I hope this helps, if there is anything else I can help you with please do let me know

Cheers!
Jo

@ankitakale
Hi there!
It may help to note that anything under 30% is considered a low Spam Score. If you're looking to reduce your own site's spam score then you will need to look at the features on your site that correspond to the relevant Spam Score flag. Please take a look at your guide on how to investigate and reduce Spam Score

I hope this helps!

Hi there,

Jo from the Moz Help Team here.

Our Search Visibility score represents the overall ranking performance for your tracked keywords. This isn't based on GA data, but rather ranking data we have collected based on the keywords and competitors you added to your Campaign.

Search Visibility is calculated by:

• Taking all of your keywords and the associated URL’s position and applying a CTR (click-through rate) for each position.

• The CTRs are then summed

• This number is then divided by the total number of keywords.

You may be interested to know that we have a lot of great guides and videos on our Help Hub, including this one on Search Visibility.

I hope this helps!

Jo

@appslure

Hi there!
Please note that Spam Score updates quarterly, so any changes you've made to the features on your site that correspond to Spam Score flags won't update immediately.

Please take a look at your guide on how to investigate Spam Score

I hope this helps!
Jo

Hello! Thanks for writing in!

There could be a couple of reasons, the first being that sadly our September index update broke

I'd like to direct you towards Rand's Q&A post which discusses the latest regarding the Oct index update and our plans for the future :). The next update is scheduled for this week and you can always check our update schedule at any time, as well.

If you're still not seeing your site in the index after the Oct index is released then it's likely that we've not been able to locate your pages through the links we follow to gather data for the index. We're not able to add sites by request.

To give your site the best chance of being crawled and indexed it's worth double checking your site doesn't block web crawlers  (i.e., with "noindex" or Robots.txt). You'll also want to work on building links from sites with high Mozrank.

I hope this helps!

Hello there!

Jo here from the Moz help team.

The Moz Pro tool is available on monthly rolling billing, which means that it will automatically renew every month. There is no minimum term so you can cancel future billing at any time.

You can stop renewal through your subscription settings here https://moz.com/subscriptions

This will stop future payments and you'll have access to your data for the rest of the period your paid for.

You're welcome to reach out to us at help@moz.com for more help with your subscription.

If there is anything else I can help you with please do let me know

Cheers!
Jo

Hi!

It looks like you’re referring to the ‘Universal Results’ panel which shows up on the right hand side of the Keyword Rankings tab here.

As you may be aware, this panel shows you if your site is ranking for that keyword in the universal results.

Universal results are displayed in SERPs in the form of a pack of images, local results or video results, which is determined by the search engine, in this case Google.

So when I search for 'Rank Fishkin' I see this pack of images in the results, here.

Ok, back to Moz Analytics, and how you can explore your universal results further

In my campaign, screengrabbed here, you’ll see that for the keywords I’m tracking in this report 6 have image results and 1 of those results is for my site! There are no local and no video results in this particular report.

You can dig deeper into your universal results by scrolling down to your report and hovering over the camera (for images), places marker (for local), or film camera (for videos).

This will show you more information about the results and how your site is performing, this is what is looks like when you hover over the icon.

There’s some additional help on the keyword ranking guide (click on ‘More Help’ on the top right) here:

https://moz.com/help/guides/search-overview/keyword-rankings

I know that you’ve asked specifically about how you can work on your video performance so I’ve also dug up some additional reading.

This article gives you 6 tips for optimizing videos with universal results in mind:

http://searchengineland.com/2-types-rich-media-seo-plan-cant-ignore-1-big-reason-202536

And here’s another article that goes through Google Universal Results:

http://searchengineland.com/google-20-google-universal-search-11232

I hope this helps to clarify!

If you have any other queries specifically related to your account it’s best to get in touch via our help page to preserve the privacy of your account details https://moz.com/help/contact