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Support Questions

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  • ikahbod


    Hi, My card was just charged today because my trial membership expired. I really haven't been using any of the trial features and unfortunately I completely forgot to cancel the membership! Could anyone help me with this? I was looking for a phone number or contact information but I couldn't find anything. Thanks! UPDATE: Just found the contact forum!!!

    Product Support | | ikahbod
    0
  • InternetLava14


    I was trying to create some campaigns, and I ran into an issue where, in the creation page, the browser stopped responding and I had to close and re-open. When I reopened, it was counting my campaigns like the one I was working on had been created, but it's not in my campaign list at all, meaning I can't see it to delete it. I only have 25 campaign slots, and I really need to free up that slot that's currently glitched. Is there any way to fix this? Thanks!

    Product Support | | InternetLava14
    0
  • ivansu


    My trial just expired and I had forgotten to cancel. I just got 99$ debited from my account and i don't want to continue this moz tool , so please refund my money. And please make it fast. my  id: ivansu600@gmail.com   Thanks in advance

    Product Support | | ivansu
    0
  • Jen_Floyd


    Our team is growing and we are running into each others' research on the tool!  Will our users ever be able to use their own instance of Moz? Also, how about a historical archiving function for research? Would be nice to record past research as similar requests come to us in the future. Wish list stuff - thx.

    Product Support | | Jen_Floyd
    0
  • ITWEBTEAM


    I have 5 seats in account, How can I find out who created or modified campaign?

    Product Support | | ITWEBTEAM
    0
  • iMend


    I keep getting "We are having difficulties connecting to your "Facebook" account. Please go to "Add/Edit Social Accounts" to reauthorize it." then a Moz 404 when I click the Add/Edit link.

    Product Support | | iMend
    0
  • seo-nicole


    On the insights portion of one of my campaigns, I continually see this message: " You will see rankings for the 100 keywords we found for you very soon. In the meantime, add more keywords for [XXXXX].It has said "very soon" for quite some time. How do I get this section to work?

    Product Support | | seo-nicole
    0
  • ciznerguy


    Can I Use Moz for RTL languages?

    Product Support | | ciznerguy
    0
  • LauraHT


    Hi, Moz tools tell me that I have approx. 15xx Pages with High Priority Issues [Duplicate Page Content] going thru the details here are the majority: many products no longer exist and visitor redirected (404) to a same not found page. duplicated content with url appended with utm_source/utm_medium/utm_campaign GA tracking paras. On those page there are already canonical tags plus I've configed those parameters in Google Webmaster "URL Parameters" how much of these warning could compromise the seo proformance or provided that there have been dealt with should I just ignore these warning?

    Product Support | | LauraHT
    0
  • lincolndigitalgroup


    If we have a 3 of 5 of our "active site" allocation currently used, and then delete one, would we then only have 2 of 5 sites active sites used? Or would the previously used active site still count against our allocation?

    Product Support | | lincolndigitalgroup
    1
  • guidetoiceland


    Why is it such a hassle to access Moz campaigns from the frontpage of Moz? How can MOZ be so awesome and at the same time be so annoying? Does Moz have UX designer working with them?

    Product Support | | guidetoiceland
    0
  • OptimiseWeb


    Hello all, I tried to create a campaign for one of my clients but something happened and I had to stop somewhere in the middle. I tried to recreate it but it shows me the following message: “Oops, you already have a campaign named Willoby's Furniture. Please select a unique name for this campaign”. My problem is that I can’t access or see the unfinished campaign. A solution would be to create a new campaign and give it a different name. However, I would prefer to use this space for another client. Any suggestions? Many thanks, Elsa

    Product Support | | OptimiseWeb
    0
  • KempRugeLawGroup


    I was filling out our profile on Best of Web, and their site states there is a promo code for Moz Pro members...but I can't find it on the Perks' page. Feel free to respond via email or PM if you all don't want the info to be public. Email is ruben@kempruge.com Thanks, Ruben

    Product Support | | KempRugeLawGroup
    0
  • HoxtonCapital


    Hi, I have used free trial and I forgot to cancel it, and was charged $179. I need help cancelling the account and getting a refund. For now i'm unable to use this great tool..

    Product Support | | HoxtonCapital
    0
  • NicoleECS


    Need to update billing Credit Card.

    Product Support | | NicoleECS
    0
  • nuclearfusion


    I am trying to get a refund and cancel my subscription.

    Product Support | | nuclearfusion
    0
  • Chenzo


    Hey guys - just so you know I got this today from a ghost on Moz. Hello,
    I like your profile in this moz.com community network and I think you are a nice person. Can we get in contact? I'm sorry if i am embarrassing you, I got curious to know you better after viewing your profile i think that i have something important to exchanged with you i shall explain more about myself including my pictures, please E-mail me to  not in this site because i am a new in this community and i don't visit this site often, I'd like to get to know you if you don't mind
    Please i will Tell you more about my self
    thanks & regardsFigured I would share and keep you up to date.Your pal,Chenzo

    Product Support | | Chenzo
    1
  • Danny_Laws


    In the "Preview & Download" section of reporting, I clicked the "Generate PDF Report Preview" and it initiates loading but it has been approximately 30 minutes and the report PDF still hasn't generated. Does anyone know why this may be? Thanks!

    Product Support | | Danny_Laws
    0
  • LesleyPaone


    Is there any ETA on when the affiliate program will be back online?

    Product Support | | LesleyPaone
    0
  • accpar


    My custom monthly reports have not been generated for any of our clients for the month of October. The report lists 10/1/2013 as the last report and says that the next report will be available on 12/3/2013. Obviously, there is a glitch that has caused October to be skipped. How can I fix this in order to get my monthly reports to my clients ASAP?

    Product Support | | accpar
    0
  • ChadC


    I got the email that Moz crawled my site for the week of February 8. I expected to log in and find some shinny new data, but new stats are not showing in my dashboard yet. Is there a delay? Is there something wrong?

    Product Support | | ChadC
    0
  • kaccatuk


    I want to close my account how can I do it?

    Product Support | | kaccatuk
    0
  • xvpn902


    Hi, I've tried searching in past threads about this, but couldn't find any updated and recent answers. I'm looking for a way to see historic ranking and search data within Moz further than from a single month for organic visits, and further than 3 months for the keyword rankings. Is this possible? Thanks

    Product Support | | xvpn902
    0
  • kapaweb


    But I was renewed automatically

    Product Support | | kapaweb
    0
  • robertsteck


    I clicked the +connect another facebook account, went through all the steps, and when I was redirected back to my moz setup the facebook account wasn't there to "track this profile" I tried clicking the "another facebook" button a hundred times and it won't let me re-do the process, it doesn't do anything. It also won't let me click the "Next" button eventhough I got it to register my google+ stuff. Where do I go from here??

    Product Support | | robertsteck
    0
  • i9hdads


    I had a free trial and I thought I had cancelled it, and was charged $179. I need help cancelling the account and getting a refund. i already sent email to help@moz.com but no one answer me...

    Product Support | | i9hdads
    1
  • ZDAdmin


    I'm having two very frustrating issues with Moz: The page grader tool is not 'connecting' the correct keyword with the correct URL. For instance, if I want to rank for Dallas Motorcycle Accident Lawyer and create page of optimized content at Dallas.Zdfirm.com/Motorcycle-Accident, Moz doesn't grade THAT page. It grades Dallas.ZDFirm.com which to no surprise rates as an F. This is happening with both web sites on this account so much that the page grader tool is not delivering any value. My competitors keywords are not tracking properly. They are showing for "not in the top 50" for keywords that they are on the first page for. Again, this is for both domains on this account. Thanks, Brian

    Product Support | | ZDAdmin
    0
  • StudioX


    I would like to still be able to view my historical data once I cancel. Will I still have access to it? Thanks.

    Product Support | | StudioX
    1
  • Prachijo

    Solved

    Hi I forgot to cancellation my  subscription before the trail expired. We are currently at a very nascent stage and do not require the product and can't afford it as well. During such trying times ( COVID, when the business is not doing well at all) we would really appreciate if you can refund the money and help us. Kindly consider.  We missed the date by one day. We will be really grateful. Regards, Prachi Joshi

    Product Support | | Prachijo
    0
  • ppatgbh


    I want to stop use MOZ PRO. How to stop billing to MOZ?

    Product Support | | ppatgbh
    0
  • ikzayahot


    Hy, My site best water softener DA is Still 1.  I am Publishing the content regularly,  Site age is 6 months But Still DA and PA are 1. Why its not increasing. Is there any way to increase DA and PA Of my site?

    Product Support | | ikzayahot
    0
  • thenumberfour


    Hi, I had two email addresses with Moz accounts, and I thought the free trial had been cancelled on the other (bsalazar@retina2020.com). I just got billed today. Can this charge be refunded for this account? Thank you for your help!

    Product Support | | thenumberfour
    0
  • francoismuscat


    When i try select date range for my September report, monthly report is not available, it only shows weekly report. August monthly report is available and not September but we are already in October.

    Product Support | | francoismuscat
    0
  • bobbybaldpatch


    Does the Moz toolset have a monthly reporting function yet? Can't seem to find it in the interface. I'm trialling the software but probably going to move to another service if this isn't available.

    Product Support | | bobbybaldpatch
    0
  • dpsoftware


    I added a new site to the crawl, but it seems to be stalled. It was supposed to crawl Feb 19, but it is still in process Feb 22. It tried to crawl the site and there was a robots.txt issue, but that issue was resolved way before the 19th. Not sure what is going on. this is for the clear lake campaign.

    Product Support | | dpsoftware
    0
  • tamainoboru


    Diar sir. I want add additional users to my account. Can I? tamai@softplanning.jp

    Product Support | | tamainoboru
    0
  • Benjamien


    Hello,
    I have added the campaign IJsfabriek Strombeek (ijsfabriekstrombeek.be) to my account. After the website had been crawled, it showed only 2 crawled pages, but this site has over 500 pages. It is divided into four versions: a Dutch, French, English and German version. I thought that could be the issue because I only filled in the root domain ijsfabriekstrombeek.be , so I created another campaign with the name ijsfabriekstrombeek with the url ijsfabriekstrombeek.be/nl . When MOZ crawled this one, I got the following remark:
     **Moz was unable to crawl your site on Feb 21, 2018. **Your page redirects or links to a page that is outside of the scope of your campaign settings. Your campaign is limited to pages with ijsfabriekstrombeek.be/nl in the URL path, which prevents us from crawling through the redirect or the links on your page. To enable a full crawl of your site, you may need to create a new campaign with a broader scope, adjust your redirects, or add links to other pages that include ijsfabriekstrombeek.be/nl. Typically errors like this should be investigated and fixed by the site webmaster. I have checked the robots.txt and that is fine. There are also no robots meta tags in the code, so what can be the problem? I really need to see an overview of all the pages on the website, so I can use MOZ for the reason that I prescribed, being SEO improvement. Please come back to me soon. Is there a possibility that I can see someone sort out this issue through 'Join me'? Thanks

    Product Support | | Benjamien
    0
  • sachin-sv


    Hi all, I am not getting moz points for answering the queries...earlier, I was getting points if I was answering to someone's query or if someone was giving me thumbs up. What could be the reason? Please advice. TIA

    Product Support | | sachin-sv
    1
  • Rebecca.Holloway


    I would like to purchase the MozCon 2014 bundle, but I would like to download it to my computer and iPhone, is this possible? Its a company account, so I would also like to share it with my colleague. Can we have it on multiple iPhones?

    Product Support | | Rebecca.Holloway
    0
  • danawebprollc


    We thought we had until to 8th to cancel and you charged our card On the 8th.  Now we can’t reach anyone.  We cancelled the service.

    Product Support | | danawebprollc
    0
  • Tifanny


    I created an account here, put my data, address and credit card, but I want to cancel my account and I'm not getting. How do I?

    Product Support | | Tifanny
    0
  • Serkan-Guclu14


    credit card payments (99 dollars), please cancel. I want to return the $ 99. (SEOMOZ 855-894-7355 WAUS)

    Product Support | | Serkan-Guclu14
    0
  • hexdigital


    Hello, When granting access via multiseat, can this be done to a single campaign rather than a full account? Thanks.

    Product Support | | hexdigital
    1
  • vatsala


    I want to know when the subscription will end for QMetry and we are a team of 3 using Moz, out of 3 of us who is the admin?

    Product Support | | vatsala
    0
  • baseballbargains


    We have not gotten our updated stats for this week. Is anyone else having this problem? We usually see the updates by 6am on Tuesday mornings.

    Product Support | | baseballbargains
    0
  • RiseSEOServices

    Unsolved

    on-page grader

    To the Moz team - When will your on page grader be fixed

    Product Support | | RiseSEOServices
    0
  • jessential


    Somehow the Moz tool has assigned the main keyword here this to my Google Structured Data Update page. Most likely, I missed something which caused the error. "Keyword np - /google-structured-data-update/" This is for my page titled "Announcement of Google algorithm updates Impact SEO techniques"The canonical tag links to https://www.hillwebcreations.com/google-algorithum-updates-impact-seo-tactics/ as it should, so I am wondering how to update the keyword Moz associates this page with.Any leads to solving this would be appreciated.

    Product Support | | jessential
    0
  • Bdgbye


    Hi 
    there are some errors in this website. When i check this with my friends laptop it shows different DA PA
    but if i check this on my PC it shows different. Now which one is perfect? 
    Here's the Name and link of website Juicks
    Please check this and guide me where i am doing wrong. Thank you.

    Product Support | | Bdgbye
    0
  • VanessaBurton18f


    Hi, Can you give me more insight to what might be causing a Meta Refresh? I’m seeing this is where most of my redirect issues are coming from, but I’m not sure how to go about fixing them. Thanks!

    Product Support | | VanessaBurton18f
    0
  • sandeepsitoe


    Hello, Is someone out there from support staff. I charged before my trial period ends. As I am leaving in India and Time zone is different. I assume my trial period ends midnight of 17 September 2017 but You charged me before without mailing me. My account shows you are in trial period what should I do. I do not want to continue though I am happy with it. Please reply as soon as possible. Thanks

    Product Support | | sandeepsitoe
    0

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