Why i still being charge ?
-
i already cancel when date 8
now i being charge?
i dont being charge
How could i cancel it from carD???
-
Hi there,
Sam from Moz's Help Team here - could you please send us an email about this at help@moz.com ? We'll be happy to help - thank you!!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Solved i got charged by the end of the trial against my will...
i am not using the tools , and I'm not interested in them in the future... how can i get a refund ...
Product Support | | alexx12120 -
Though we had until the 8th to cancel and you charged our card.
We thought we had until to 8th to cancel and you charged our card On the 8th. Now we can’t reach anyone. We cancelled the service.
Product Support | | danawebprollc0 -
Is there still a way to put in a support ticket with Moz. I cannot find it on the site.
I sent an email a few minutes ago to support@moz.com but don't know if that is a usable address or not. I would prefer an answer from a Moz staffer. Thanks,
Product Support | | RobertFisher0 -
I forgot to cancel the trial period and my card is charge
i forgot to cancel the trial period and my card is charge how can i get my money back
Product Support | | Abhi_0070 -
Crawl still in process for 3 days. Not sure why the site isn't being crawled
I added a new site to the crawl, but it seems to be stalled. It was supposed to crawl Feb 19, but it is still in process Feb 22. It tried to crawl the site and there was a robots.txt issue, but that issue was resolved way before the 19th. Not sure what is going on. this is for the clear lake campaign.
Product Support | | dpsoftware0 -
I have been not using MOZ, my log in can give details,and i was charged for plan of 149$.please refund my money.never did used any tool,it s all inactive .
i have been not using MOZ, my log in can give details,and i was charged for plan of 149$.please refund my money.never did used any tool,it s all inactive .
Product Support | | rush70720 -
Trial ended, card charged, but campaign data is gone!
I activated a free trial of Moz about a month ago. On the 17th, it tried to charge my credit card and failed. It tried again on the 19th and succeeded. My account is now active and at the subscriber level. However, my campaign data is gone! I re-activated the campaign in Pro as instructed, but the data is from back in March. There should be data from the past month. I tried to re-activate the campaign in the new Analytics, but it won't do anything. I press the Activate button, and nothing happens. I was hoping to use Moz and get some work done today, but now I am unable to. I was under the impression that, once payment went through, I would be able to access all of my current Campaign data. Instead, the data I'm seeing is only available through Pro, not the new Analytics. Also, the data is from back in March, not recent data. How can I regain access to my recent Analytics Crawl and other data?
Product Support | | kenliftchair0